| A survey has found that more than 90 per cent of users opined that the Department's park services are either satisfactory or average. |
Public Feedback
To collect users' views about its services, the Department carried out 20 customer satisfaction surveys in 2009-10. Of the 18 surveys that concerned outsourced sports centres, 16 recorded that more than 75 per cent of users were satisfied with the services offered, whilst two recorded more than 65 per cent satisfaction. In an omnibus survey covering all sports centres (including self-managed and outsourced sports centres), public swimming pools, beaches, parks and children's playgrounds, more than 90 per cent of users said they regarded our services as either satisfactory or average. The satisfaction rate expressed in a museum survey was 93 per cent. To ensure ongoing service enhancement, an opinion survey on public libraries and a key project on museum services are currently in progress, with completion expected by early 2011.
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Our 'Views from the Public' system maintains a data repository that records the public feedback received through various channels on the Department's policies, facilities, services and staff service quality. The information collected is analysed regularly by type, nature and cause, with reports issued to management to help them to identify less satisfactory areas and to initiate remedial action.
