The department disseminates news and information and publicises its services, facilities and programmes through a wide variety of channels. One of these channels is the mass media, to which the department issued 2 532 press releases during the year, as well as organising 18 press conferences and briefings.

The department also implemented promotional campaigns, and produced publications and publicity materials such as posters, leaflets and pamphlets, outdoor displays, exhibitions, and Announcements in the Public Interest made on television or radio.

In terms of its online presence, the department operates a website providing comprehensive and regularly updated information about its services and facilities, as well as details of leisure and cultural programmes on offer. Publications, application forms and tender notices are also available for download from the website. The website attracted around 476 845 000 page views in 2016-17, ranking it fourth in terms of visitor numbers among all Hong Kong government websites. In addition, emails in e-magazine format summarising highlights of major activities were sent directly to 174 000 subscribers every week.