Feedback Channels

Any suggestions, enquiries or complaints can be made to this Department through the following channels :

• Call the LCSD’s 24-hour Hotline : 2414 5555 (this hotline is now handled by 1823 Call Centre)


• Send an email to enquiries@lcsd.gov.hk (this e-mail account is now handled by 1823 Call Centre)


• Write or send a fax to the General Administration Section, Administration Division, Leisure and Cultural Services Department at
  13/F, Leisure and Cultural Services Headquarters,
  1-3, Pai Tau Street, Sha Tin, New Territories
  Fax No. : 2603 0642

We will reply to all enquiries and complaints, whether written or verbal, within 10 days of receipt. If a substantive reply is not possible within this period, then an interim reply will be given.