In 2011-12, the department conducted 19 surveys to gauge customer satisfaction with our services. All 16 completed surveys about outsourced sports centres showed more than 80 per cent user satisfaction.
For continuous service enhancement, an opinion survey on museum services is expected to be completed in May 2012. A physical fitness test for the community and a survey on the LCSD’s performing arts activities are expected to be completed by June 2012.
Our ‘Views from the Public’ system maintains a database of feedback received through various channels on the department’s policies, facilities and services. The information is regularly analysed according to type, nature and cause, and reported to management to help them identify areas that need improvement. A system enhancement, covering cross-departmental complaints, anonymous complaints and proforma complaints was completed and launched in April 2011.
