Feedback Channels

Suggestions, enquiries and complaints can be made to this department in the following ways:

• By calling LCSD’s 24-hour Hotline: 2414 5555 (this hotline is now handled by 1823)
• By sending an email to enquiries@lcsd.gov.hk (this email account is now handled by 1823)
• By writing or sending a fax to the General Administration Section, Administration Division, Leisure and Cultural Services Department at
  13/F, Leisure and Cultural Services Headquarters,
  1-3, Pai Tau Street, Sha Tin, New Territories
  Fax No.: 2603 0642

We undertake to reply to all enquiries and complaints, written or verbal, within 10 days of receipt. We will send an interim reply if a substantive reply is not possible within this period.