In 2015-16, the department conducted an opinion survey on Hong Kong public libraries which collected the views of users on public library services, and the reasons given by non-users for not using the services. The survey showed that over 85 per cent of library users were satisfied with the services and facilities provided by the public libraries. The findings of the survey have been reviewed and are being used to help identify areas for service improvement.
Our Views from the Public system maintains a database of feedback, received through a range of different channels, on the department's policies, facilities and services. This information is regularly analysed, and reported to management to help them identify areas for improvement.
