Since its launch in 1984, the URBTIX computerised ticketing system has become the most popular and convenient ticketing service in Hong Kong, serving 42 venues with a total seating capacity of 90,000. At present, there are 31 ticketing outlets throughout Hong Kong, of which 15 are housed in LCSD venues.

Regular ticketing services include counter bookings, telephone reservations, group bookings, credit card orders, Internet ticketing and postal bookings for major festivals. In 2003, some 3.5 million tickets for 6,384 performances were issued, with a total sales value of $467 million.

People can buy tickets conveniently at URBTIX outlets.

The department continues to support an open market for ticketing services. It allows hirers of most LCSD venues the option of using either URBTIX or other ticketing systems, so that programme promoters have greater flexibility in marketing their events. An outsourcing project is currently underway to provide an advanced ticketing service involving a back-end system that is targeted to be completed in 2005. Under this service, the department will maintain the operation of the outlets at its venues and provide ticketing services for venue hirers.