To provide a better service to the public, the department has implemented a new one-stop service at all recreational venues. Under the new operation, which was introduced in phases, an Assistant Leisure Services Manager II acts as venue manager. This enables members of the public to book facilities, register and pay charges for recreation programmes, as well as to obtain professional advice and assistance on facility usage and sports programming all at one venue. In 2002, the one-stop service was implemented at 114 recreational venues.