Urban Ticketing System - Leisure and Cultural Services DepartmentLeisure and Cultural Services Department
URBTIX Outlet Terms and Conditions of Sale of Tickets
| Counter Booking | (1) | All tickets are sold at respective outlets/box offices of URBTIX only within the designated operating hours. Payment for tickets should only be made to counter staff on duty over the counter. URBTIX has not authorised anybody to make alternative arrangements for sale of tickets within the premises. |
| Payment | (2) | Unless otherwise specified, payment for tickets at counter booking may be made: - in cash (Hong Kong currency only); or - by Visa, Mastercard, American Express, UnionPay, Octopus, Alipay, WeChat Pay or Faster Payment System. (Mobile payment through electronic wallet including Apple Pay, Google Pay, etc. may be accepted for use of applicable virtual cards of the above-mentioned electronic payment means as applicable to the respective ticket purchase channels.) |
| One-person-one-ticket | (3) | One (1) person per ticket regardless of age, subject to age limit specified for each event. |
| Number of Tickets | (4) | Unless otherwise specified, each purchase of tickets through counter, Internet, mobile app, self-service ticketing kiosk and telephone booking is limited to a maximum of forty (40) tickets per transaction. |
| Popular Events | (5) | In respect of popular events, URBTIX may impose restriction on the maximum number of tickets (for example, six (6) tickets) that can be purchased by each person on the first day of ticket sale and/or thereafter; and may also determine that no counter booking, self-service ticketing kiosk and/or other booking services be available for particular popular events. |
| Checking of Tickets, Change and Handling Charges | (6) | It shall be the responsibility of the purchaser to give correct information about the title, date, time and venue of the desired performance, and to check the tickets and change carefully before leaving the counter. Purchaser should also ensure that the correct number of tickets and/or an official receipt are obtained for all amounts that have been paid before leaving the counter. All handling charges collected are non-refundable. |
| Sold Tickets | (7) | Tickets sold are non-returnable and non-exchangeable. |
| Age Restriction | (8) | Some events may have age restriction. A ticket holder may be refused admission by the venue management for non-compliance. Ticket holders may be required to show proof of age on demand by the venue management. Customers should check the age restriction before purchase. The age restriction is also clearly printed on each ticket. |
| Admission to Category III Films | (9) | To comply with the Film Censorship Ordinance (Chapter 392 of the Laws of Hong Kong), the venue management will refuse admission by persons under the age of eighteen (18) to any screenings of Category III films. Ticket holders may be required to show proof of age on demand by the venue management. |
| Concessionary Tickets | (10) | Holders of concessionary tickets, including but not limited to concessionary tickets for senior citizens aged sixty (60) or above, people with disabilities, full-time students and comprehensive social security assistance recipients, will be admitted only on production of acceptable proof of eligibility. Some ticket discounts that require the production of proof of eligibility at purchase may be offered by presenters only for counter booking. If a customer intends to buy concessionary or discount tickets via counter booking, please inform the counter staff before the purchase. |
| Proof of Identity of the Purchaser | (11) | The purchaser may be required to produce acceptable proof of identity for inspection by the counter staff. |
| Details on Tickets | (12) | A ticket holder may be refused admission if any details on the ticket have been omitted or altered or if the ticket is damaged, defaced, or otherwise mutilated. |
| Changes of Programmes | (13) | The presenter of the event reserves the right to add, withdraw or substitute artists and/or vary advertised programmes, seating arrangements and audience capacity. |
| Cancellation and Postponement of Programmes | (14) | Tickets are issued/sold on behalf of the presenter of the event whose name appears on the ticket. For Leisure and Cultural Services Department’s presentations being cancelled or postponed, liability of the Leisure and Cultural Services Department shall be restricted to a refund of the purchase price of the ticket. For other presenters’ presentations, the presenters shall be responsible for making any refund. Unless otherwise specified, refund shall only be made to the buyers of the tickets as shown in the latest record of URBTIX and, when possible, be made by using the same payment method used to purchase the tickets as shown in the latest record of URBTIX except, in the case of payment made by cash, Octopus or Faster Payment System, the refund shall be made to holders of the original tickets only. |
| Late-comers | (15) | The management of the venue where the event takes place reserves the right to refuse admission by any late-comers to the event. The management also reserves the right to determine the time at which and the manner in which late-comers are to be admitted. |
| House Rules | (16) | All tickets are sold subject to the Terms and Conditions of Sale, the house rules of the venue where the event takes place, and special conditions (if any) set by the presenter, the details of which are available or displayed respectively at the management office/box office/website of the respective venue, URBTIX website/mobile app/self-service ticketing kiosks and/or provided in the announcement by the presenter. |