Public Feedback

In 2014-15, the department conducted 12 surveys to gauge customer satisfaction with its services. All eight surveys on outsourced sports centres recorded user satisfaction levels of more than 80 per cent. An omnibus survey on five selected leisure services, namely sports centres, parks, playgrounds, swimming pools and beaches, recorded user satisfaction rates ranging from 47 per cent (for beaches) to 72 per cent (for sports centres). An opinion survey on museum services showed that 90 per cent of visitors were satisfied with the museum services. Another survey, on tourist behaviour and the interest of tourists in visiting museums, showed that over 60 per cent of the tourists who had made visits to Hong Kong museums found them ‘very attractive’ or ‘attractive’. The findings of these surveys have been reviewed and are being taken into account in planning new services and identifying areas for service improvement.

An opinion survey on Hong Kong public libraries conducted in 2014-15 is expected to be completed by July 2015.

Our Views from the Public system maintains a database of feedback received through various channels regarding the department’s policies, facilities and services. This information is regularly analysed, and reports made to management to help them identify areas for improvement.