The Leisure and Cultural Services Department operates URBTIX, a computerised ticketing system introduced in 1984. URBTIX has become the most popular and convenient ticketing service in Hong Kong, serving 40 venues with a total seating capacity reaching 90,000. At present, there are 32 ticketing outlets all over Hong Kong, of which 15 are housed in LCSD venues.

	URBTIX is a user-friendly computerised ticketing system making it easy to obtain tickets for cultural and entertainment events in Hong Kong.

Regular ticketing services include telephone reservations, group and discount bookings, credit card orders, Internet ticketing and postal bookings for major festivals. In 2002, some 3.7 million tickets for 6,449 performances were sold, with a total sales value of $490 million.

The department continues to support an open market for ticketing services. It allows hirers of most LCSD venues the option of using either URBTIX or their own ticketing system so that programme promoters have greater flexibility in marketing their events. An outsourcing project is currently underway to enable a professional service provider to develop a better and improved ticketing service back-end system, while the department will maintain the operation of the outlets at its venues.