Leisure and Cultural Services DepartmentLeisure and Cultural Services Department
Performance Pledges
Leisure Services
We pledge to provide facilities that foster public participation in recreational and sports activities, and to organise a wide range of programmes that enrich the quality of life of the community.
We pledge to maintain hire charges and programme fees at a level affordable to the general public. We will continue to offer concessionary rates for the elderly, full-time students, and persons with disabilities together with their carers.
We pledge to provide, manage and maintain safe and high-quality recreation and sports facilities for the general public.
| Type of Service | Target | Achievement in 2022 - 23 |
|---|---|---|
| For activities enrolled on a first-come-first-served basis | ||
| (a) At District Leisure Services Office counters/venue booking counters | Within 15 minutes queuing time except peak period (8:30 a.m. - 10:30 a.m.) | 100% |
| (b) By post | To notify applicants within 7 working days from the closing date | |
| For activities enrolled by balloting | (i) To publicise the balloting result within 5 working days from the balloting date | 100% |
| (ii) To notify the successful applicants within 7 working days from the balloting date | ||
| Applications for the use of sports facilities in person at venue booking counters | Within 15 minutes queuing time except peak period (7:00 a.m. to 7:30 a.m.) |
100% |
| Waiting time for admission to swimming pools | Less than 20 minutes when the maximum pool capacity has not been reached | 100% |
| Processing new licence applications for billiard establishments, public bowling-alleys and public skating rinks | ||
| (a) To issue a letter of acknowledgement to the applicant and forward the application to the relevant government departments for comment | Within 5 working days upon receipt of all the required documents and inspection of the premises | 100% |
| (b) To issue a letter of requirements to the applicant | Within 5 working days upon confirmation that the relevant government departments have raised no objection | 100% |
| (c) To issue a licence to the applicant | Within 5 working days upon confirmation that all the licensing requirements have been satisfied | 100% |
| Processing renewal of licence applications for billiard establishments, public bowling-alleys and public skating rinks | ||
| (a) To issue a letter of acknowledgement to the applicant and forward the application to the relevant government departments for comment | Within 5 working days upon receipt of all the required documents | 100% |
| (b) To issue an approval letter of renewal of Places of Amusement Licence | Within 5 working days upon confirmation that the relevant government departments have raised no objection and all the licensing requirements have been satisfied | 100% |
| Processing licence transfer applications for billiard establishments, public bowling-alleys and public skating rinks | ||
| (a) To issue a letter of acknowledgement to the applicant and forward the application to the relevant government departments for comment | Within 5 working days upon receipt of all the required documents | 100% |
| (b) To issue an approval letter of transfer of Places of Amusement Licence | Within 5 working days upon confirmation that the relevant government departments have raised no objection and all the licensing requirements have been satisfied | 100% |
| Refund of fees and charges for recreational and sports activities and hire of leisure facilities | ||
| (a) Refund of non-credit card payment under normal circumstances | ||
| (i) Applications submitted in off-peak seasons (Jan - Jun and Nov - Dec) | To complete processing 95% of the applications within 30 working days(1) after receipt of the completed applications or completion of the activities (whichever is later) | 48%(2) |
| (ii) Applications submitted in peak season (Jul - Oct) | To complete processing 95% of the applications within 50 working days(1) after receipt of the completed applications or completion of the activities (whichever is later) | 96% |
| (b) Refund of credit card payment under normal circumstances | As refund of credit card payment can only be made to the credit card account that was used for the payment, at least ten extra calendar days are required for processing by Government agents and credit card issuing bank | 87%(2) |
Notes：
(1) Excluding Saturdays, Sundays and public holidays.
(2) Due to the closure of leisure facilities for about four months under the COVID-19 epidemic, the number of refund applications increased significantly in the first half of 2022. Hence, a longer processing time had to be taken to handle these cases.